Privacy Policy

Information We Collect

When you join Literature‑Neo, we gather several types of information to create and maintain your account. This starts with basic details like your name, username, and password, along with profile preferences that help us tailor your learning dashboard. We also collect information about your educational background and learning goals, which allows us to recommend courses and materials that match your interests.

Beyond what you tell us directly, we automatically track how you interact with our platform. Every time you complete a reading assignment, participate in a discussion, or watch a lecture video, that activity gets recorded in your learning profile. This data includes timestamps, completion rates, quiz scores, and the time you spend on different materials—essentially, a comprehensive picture of your educational journey with us.

Sometimes we receive information about you from third parties. If you sign up using social media authentication, we get basic profile information from those platforms. Educational institutions that partner with us may also provide student rosters and enrollment data when offering our courses as part of their curriculum.

How We Process Your Data

Your information serves multiple purposes within our educational ecosystem. First and foremost, we need it to operate your account—this means verifying your identity when you log in, maintaining your course enrollments, and tracking your academic progress over time. Without this data, we simply couldn't provide the service you signed up for.

We also analyze your learning patterns to make your experience more effective and enjoyable. By examining which materials you engage with most, where you struggle, and what topics interest you, we can suggest relevant courses and adjust content recommendations. This personalization happens through both automated systems and occasional human review by our curriculum team.

• Account Management: We process your data to maintain secure access to your account, manage your subscriptions, handle billing, and provide customer support when you need assistance with platform features or course materials.
• Educational Services: Your learning data helps us deliver course content, grade assignments, facilitate discussions, generate progress reports, and issue certificates upon course completion.
• Platform Improvement: Aggregated usage patterns inform how we develop new features, refine existing tools, fix bugs, and enhance overall platform performance based on real user behavior.
• Communication: We send course updates, assignment reminders, system notifications, and occasionally promotional materials about new literature courses that match your interests.
• Security and Fraud Prevention: Your data helps us detect suspicious login attempts, prevent account takeovers, identify cheating on assessments, and maintain the integrity of our educational community.

All data processing follows strict internal protocols. Our team members only access your information when necessary for their specific roles—customer support staff see support tickets, instructors view student work, and developers analyze anonymized usage patterns. We don't sell your personal information to third parties, period.

Third-Party Data Collection Tools

Running a modern educational platform means working with specialized service providers who help us deliver certain features. These partners process some of your data on our behalf, though they're contractually obligated to protect it and use it only for specified purposes. We've chosen providers who meet our security standards and respect user privacy.

Analytics services help us understand how students use our platform—which pages load slowly, where users get confused, and which features prove most valuable. These tools collect technical information and usage patterns, usually in anonymized or aggregated form. We need these insights to keep improving the educational experience.

Our Use of Cookies

Like most websites, we rely on cookies and similar technologies to make our platform work properly. These small text files sit on your device and help us remember your preferences, keep you logged in between sessions, and track how you navigate through different sections. Some cookies are essential—without them, you literally couldn't use key features like your course dashboard or shopping cart.

Other cookies serve analytical or marketing purposes. We use them to understand which courses attract the most interest, how long students typically spend on video lectures, and which marketing campaigns drive enrollment. You can control non-essential cookies through your browser settings, though doing so might limit some platform features. Essential cookies can't be disabled without breaking core functionality.

Links to Third-Party Websites

Throughout our courses, you'll encounter links to external resources—literary databases, author websites, historical archives, and academic journals. These links take you outside Literature‑Neo's platform to sites with their own privacy policies and data practices. We include these resources because they enhance your learning, but we can't control how those external sites handle your information once you leave our platform. Always review privacy policies on external sites, especially if they ask you to create accounts or submit personal data.

Data Security and Privacy

Protecting your information ranks among our highest priorities. We've implemented multiple layers of security controls to safeguard data against unauthorized access, accidental loss, and malicious attacks. This includes encryption for data transmission and storage, regular security audits, strict access controls for our staff, and continuous monitoring for suspicious activity.

Our technical safeguards include industry-standard encryption protocols, secure server configurations, firewalls, and intrusion detection systems. We also maintain detailed access logs, conduct regular vulnerability assessments, and have incident response procedures ready should a breach occur. Employee training ensures our team understands their privacy responsibilities and follows best practices for data handling.

• Encryption Standards: All data transmitted between your device and our servers travels through encrypted connections, while sensitive information stored in our databases receives additional encryption layers for protection at rest.
• Access Controls: We limit data access based on job responsibilities, requiring authentication for all systems and maintaining audit trails of who accessed what information and when.
• Regular Audits: Our security team conducts periodic reviews of our systems, tests for vulnerabilities, and updates protection measures as new threats emerge in the digital landscape.
• Data Minimization: We only collect information we actually need for educational purposes, and we delete data when it's no longer necessary for providing services or meeting legal obligations.

Despite our best efforts, no system is completely invulnerable. In the unlikely event of a data breach affecting your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking to address the situation and prevent future incidents.

Regulatory Compliance

We take our legal obligations seriously and work to comply with applicable data protection regulations wherever our students are located. This includes respecting various privacy rights that laws grant to individuals—rights to access their data, correct inaccuracies, request deletion, and control certain processing activities. The specific rights available to you depend on your location and the laws that apply there.

For students in certain jurisdictions, additional protections may apply. We maintain processes for handling data subject requests, respond to regulatory inquiries, and update our practices as laws evolve. Our approach balances compliance requirements with our commitment to providing excellent educational services.

Your Privacy Rights and Choices

You maintain significant control over your personal information. Through your account settings, you can update profile details, adjust communication preferences, review your learning history, and manage privacy settings. You can also request copies of the data we hold about you or ask us to delete your account entirely, subject to some limitations related to legal record-keeping requirements.

If you want to stop receiving marketing emails, every promotional message includes an unsubscribe link. You can also control cookie preferences through your browser settings, though this might affect how certain features work. We respect these choices and process requests as quickly as possible while verifying your identity to prevent unauthorized account changes.

Children's Privacy

Literature‑Neo is designed for users aged 16 and older. We don't knowingly collect information from younger children without parental consent. If we discover we've inadvertently gathered data from someone under 16, we'll delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us so we can remove it from our systems.

Data Retention

We keep your information for as long as your account remains active or as needed to provide educational services. After you close your account, we retain certain data for legitimate purposes like complying with legal obligations, resolving disputes, and enforcing our agreements. Some anonymized learning analytics may be kept longer for research and platform improvement, though this data can't identify you personally.

International Data Transfers

Our platform serves students globally, which sometimes means your data crosses international borders. We may transfer information to countries with different privacy laws than your own, but we always implement appropriate safeguards to protect data during these transfers. This includes using standard contractual clauses, ensuring adequate security measures, and working only with partners who meet our privacy standards.

Changes to This Policy

Privacy practices evolve as technology changes and regulations develop. We may update this policy periodically to reflect new practices, features, or legal requirements. When we make significant changes, we'll notify you through the platform or via email, giving you a chance to review the updates before they take effect. Your continued use of Literature‑Neo after changes go live indicates acceptance of the revised policy.

How We Handle Your Questions

If you have concerns about how we handle your data, want to exercise privacy rights, or simply need clarification about this policy, we're here to help. Our privacy team reviews all inquiries and responds as quickly as possible with the information you need. We take every question seriously because your trust matters to us.